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3 Messages
Trying to get 5G connectivity while roaming in Canada
I recently purchased a Galaxy S24 (CAD version, model SM-S921W), upgrading from a Galaxy S8. I tranferred my SIM card over. When I'm roaming in Canada, I seem to be capped at 4G speeds. I've tried manually connecting to all the different carriers in my area. I have another phone that has a Rogers plan on it, which receives 5G connectivity without a problem.
I chatted with various AT&T reps, who stated that everything looks fine from their end to allow for 5G, including my SIM card. I suppose it's possible that every major carrier in Canada caps AT&T roamers at 4G speeds, but that's not what I gather from looking at various forum posts. I've been roaming in Canada for awhile now, and have never seen 5G speeds, so it doesn't seem to be a matter of the time of day I'm connecting.
I'd appreciate any tips or suggestions anyone may have. My APN settings are below. I tried to manually set the APN settings to the "ENHANCEDPHONE" settings located here: https://www.att.com/support/article/wireless/KM1062162/. However, as others have noted elsewhere, changing the MNC to 410 prevents the settings from being saved.
APN settings:
Name: ATT Nextgenphone
APN: nxtgenphone
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 280
APN type: default, mms,supl,fota
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
formerlyknownas
ACE - Sage
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118.4K Messages
27 days ago
What plan are you on?
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formerlyknownas
ACE - Sage
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118.4K Messages
27 days ago
Plan is fine...
I had to dig around and some old documentation which AT&T has not kept up. The only answer I can come up with is that your model is not compatible with AT&T's particular flavor of 5G so they're not allowing it to happen.
The AT&T version and US unlocked version are 5G compatible.
All of the models that end in w indicate they have HD voice, but that's all. No Wi-Fi calling and no 5G.
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.att.com/idpassets/images/support/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwjX863vlMqGAxVULFkFHT0rBkUQFnoECC4QAQ&usg=AOvVaw1_HTZZPK5A-dQ7YSumFFUc
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Koldplay
3 Messages
24 days ago
@formerlyknownas One of the AT&T reps I talked to said that my phone model should work with 5G. After exhausting other avenues to address the issue, they're sending me a new SIM card, so we'll see how that goes.
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