5 Messages
Unable to receive verification code SMS messages
We just switched to AT&T today. When we got home we tried to sign into some of our apps and of course they need to verify we are the owners of the account and they require sending SMS messages. However we have not been able to receive these. We have:
-verified we can receive SMS messages
-updated all apps and systems
-rebooted phones
-confirmed several settings
-followed corrective actions in forums
-several other options
It appears that the only thing left would be for customer service to do a reset on the connection to allow the messages thru.
Accepted Solution
Countryranger83
5 Messages
3 months ago
Had to go to the store and spend 2 hours on the phone with tech support for my previous carrier and for AT&T with the salesman... Turns out it was something on my previous carrier... I still feel it was ridiculous that it took that long to figure out and we sat on hold for so long.
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @Countryranger83,
We hear you, and we would like to get you all the help we can.
Hope this helps! Do let us know if this works or we can assist you further.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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Countryranger83
5 Messages
3 months ago
We do not have call protect on our phones. We do have active armor but there are no settings to adjust for messages.
The 24 hour period was unknown to me until this response. That may *cough* needs *cough* to be conveyed to new customers. We will wait to see if it corrests itself. We were on hold with "customer service" for 20 minutes last night until someone answered and eventually told us we reached the wrong department and Guy is back on home for an hour before we fell asleep listening to the hold music and decided to just go to bed.
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @Countryranger83,
We understand how important is to be connected, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”
Thank you for contacting AT&T Community Forums.
Gary, AT&T Community Specialist
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Countryranger83
5 Messages
3 months ago
Actually this was faster and more informative than trying to call the support center. If it fails to work after the 24 hr point I will call the store and see if they have anything specific to do. I do not wish to fall into "customer service call limbo" again
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Countryranger83
5 Messages
3 months ago
We were on hold for an hour last night. Then on hold with the store today for over an hour and then the system hung up on me. Heading to the store now, over ann hr away. Why is it so hard to get in touch with a real person just to do a simple correction? Or better yet why not set it up somewhere that works properly the first time.
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