3 Messages
Usage details
Why can i no longer view any other of text,data, or talk detailed usage except the current months. Up until January of 2024 i could go back and see detailed usage for all my lines. As of January i can only see the current months and weirdly all detailed usage for any months prior to January. Example if i go on the app click view text usage it will show today's because this is the first day of the new billing cycle. However i cannot see march,February, or January of 2024 detailed usage for any of my 4 lines. For some reason i can see December 2023 and before detailed usage just fine. Anytime i try to look at any month other then the current month it say" no recorded usage for this time period " this has never happened before 2024. Any help would be greatly appreciated. P.s. i already tried using other browsers and by logging in from the website rather then the att app. Thank you
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
This is a customer populated forum. Something directly account related like this you have to ask AT&T. You cannot do that here. There's a contact us link at the bottom of this web page, use that to contact AT&T directly
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @donnyd4472,
We hear you and would like to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you,
Jessica, AT&T Community Specialist.
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