Billing Issue

Hello @LAikin54!

Thank you for reaching out to us! We understand that you're facing difficulties paying your bill. We hear you, and happy to assist you with this.

We're glad that you now have access to your AT&T account.

To pay the bill manually please visit our website to pay your bill.

• http://sm.att.com/483d68db

Learn more ways to pay your bill on the below provided articles:

• http://sm.att.com/cf006796
• http://sm.att.com/2767ee1d

Let us know if this helps!

For further assistance, we are always here to help!

Thank you for contacting AT&T Community Forum.

Irene, AT&T Community Forum Specialist.

I am having this same issue, except no one at AT&T can find my account.  I've been on the phone for over 2 hours and have been transferred to multiple departments.

The links from Irene at ATTHelp on this thread do not connect to web pages when I try them.

Hello @MissingAccount,

We understand that you are unable to find your account and pay your bill! Let's work on a fix and get the help you need!

If you recently set up service, you need to create a user ID for My AT&T. Here are the steps:

1. Go to the My AT&T sign-in.
2. Select Add a user ID, then Create one now.
3. Choose the service to register and select Continue.
4. Enter your AT&T phone number or account number and your billing ZIP Code, then select Continue.
5. Choose how you want to receive your verification code. Then enter it.
6. Follow the prompts to set up your new user ID and password. We’ll ask you to set up security questions and answers, accept the Terms & Conditions, and choose whether you’d like paperless billing.

If you've already created your user ID, but don't remember it, you can easily recover it:

1. Go to the Forgot ID page.
2. Enter the email you provided when you set up your ID.
3. Follow the prompts.

To pay the bill manually please visit our website to pay your bill.

Feel free to View your AT&T bill here!

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist

Lately, I've encountered a perplexing billing issue related to long-distance service after years of seamlessly managing both local and long-distance payments through CenturyLink. Strikingly, I've been unable to settle the bill online as AT&T seems to lack any record of my accounts. Navigating customer service has proven challenging, with most representatives unable to provide a solution. Fortunately, one person managed to identify the access glitch to my accounts.

I'm curious if others have faced a similar issue in managing their long-distance billing with CenturyLink and AT&T. Sharing experiences or potential solutions would be greatly appreciated.

I've had slightly better luck on one account.  I was able to setup an online account to pay for the long distance charges that as up until a couple months ago was paid when the CenturyLink bill was paid.  I also find it interesting that neither CenturyLink or ATT as far as I remember provided notice in the change of billing processing.

All that said the number that was provided by ATT to me via a automated phone call never worked for that account and for the other account it needed to mailed to me and I've yet to receive it as the phone number on that account is for a summer home.

I even reached out to the help folks on Twitter/X and got no reply and that was on Oct 25

"I'm unable to pay my long distance bill even after supposedly creating an account. Could you please advise on how I should proceed as according to your system I don't seem to exist"

I can't create or access an account that I supposedly created around Oct 25 since my phone number and billing zip code splits out this message "This data is invalid. Please try again." which is bull as I know the phone number is correct and what my billing zip code

In my opinion both CenturyLink and ATT should pay the long distance charges since they did at least a very poor job of informing at least three people of the changes and in the case of ATT since they claim those same people don't exist in the ATT system