CREDIT REFUND FOR DISCONNECTED LANDLINE

Hi @Marginator, we understand the importance of getting your refund quickly, and we're happy to help!

Once your account is canceled, it takes us 45 days to process your refund. That gives us time to make any final adjustments to your account. If you don’t get your refund within 60 days, you can contact our landline home phone support.

Getting your refund depends on the method you used to pay your bill:

• Electronic bank draft or check: We require a 14-day hold before we refund bank drafts or checks. If you want the refund before then, send us a bank statement showing the transaction has cleared (an online statement is OK). You may ask your bank to send us a letter on their letterhead showing that the payment has cleared and isn’t in dispute. The letter must include amount, date cleared, bank employee name, and contact number.
• Online bill through your bank: These payments come from your bank after you request payment from your bank's website. Some payments require a 14-day hold before we can refund them.
  If you want an electronic refund (recommended), we have to confirm your bank account and routing number. Make sure to send us a:
  • Bank statement showing the payment and bank account number.
  • Voided check from the same bank account

If you don’t want to share this info, we can mail a refund check to the account owner. We can credit the refund amount to your AT&T account to put toward future bills.

• Credit or debit card: We’ll apply your refund to the card you used to make your payment.

Let us know how it goes.

Please feel free to reach out to us for further assistance.

 

JasmineS, AT&T Community Forum Specialist

I have been trying to receive a $888.00 refund from a discontinued land line since Feb 2023.  Each time I call I am given another excuse why I can't be helped.  Over the last several months, the reason is that there is no longer a land line office and since my line was discontinued there is no record of my account.  I have called at least 14 times and at one point even got a reference number.  Upon, calling again and utilizing that number I was told it doesn't exist.  Any suggestions?  Other than hiring an attorney?  Call the BBB?  Anything.  Please help, g