Digital Home Phone

First I'm a retired ATT employee , hate to admit but it is what it is.

My home phone which was a pots line that always had problems it it looked like rain.

I retired with the " employee at Home" plan which ran about $16 a month.

Having poor service for several years and in September of this year and many calls to the foreman of 

of the repair group was told they won't/can't repair the cable problem.

Then I was told they could switch the line to a Voip line at no charge and the bill would remain the same.

After many call to the employee/retire line , which is in The Philippines was told many things most untrue

by agents that I could not even say their name. This has been going on since October.

How do I escalate this to an english speaking person that can solve all the extra charges that should

not be there?