1 Message
Landlines calling plan
I've had a landlines plan called " All Distance" by AT&T California Residence Flat Rate for more than 20 years. This plan let me call anywhere in California for one flat rate. I normally travel for work 11 months out of the year and did not notice problems. I now notice I received charges where I make a call or someone calls me. In addition to the "All Distance flat rate" I'm charged by the minute. I was told "All Distance" don't mean all. If been trying to work with AT&T for the past year to get this resolved. I believe AT&T and AT&T is so large they can't keep up with all of their calling plans and this has lead to not honoring their contractual agreement with me. I'm finding it impossible to speak to any one in authority. I'm being over bill on average $100 every month.
ATTHelp
Community Support
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232.9K Messages
6 months ago
Hi @tmpolk, we hear you, and we're glad to assist you in right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forum!
Harry, AT&T Community Forum Specialist
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