2 Messages
Landlne OnLine Account Management
After going thru a process worse than having teeth pulled with no anesthetic I was able to establish a landline phone.
(a whole other story)
The "introductory package" welcoming me to ATT provided me with information on establishing my on-line account management.
All attempts to complete the process were unsuccessful.
After an hour on the phone being routed to various "no my job" agents and long wait time I finally reached one of the "can almost speak English" representatives who informed me landline (only) services were not eligible for on-line management.
It's been many years since I had dealt with AT&T and I must say it is the poorest run organization with which I have ever dealt.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hey @augie47, sounds like you've been through a lot, and we want to help change this experience for you.
We can definitely understand the convenience of having online access to your account, with the Customer Center feature, you can manage your home phone account easily.
We recommend you to check on how to manage your home phone.
Sign up for an account and create an ID:
We’ll give you an online registration code when you sign up to manage your account in the AT&T Customer Center. This code is required by the Federal Communications Commission (FCC) to help protect your privacy.
Let us know if this helps.
Thank you for reaching out on AT&T Community & Forums!
Bruce, AT&T Community Specialist
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augie47
2 Messages
3 months ago
I attempted to follow the advice given but was unsuccessful, however, I did receive an e-mail with a new "code" and, although it doesn't go as spelled out, I was able to establish an account.
Harrowing process, but finally complete.
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