2 Messages
Need field service assistance to remove the drop to my home and repair another drop that runs over my yard.
Hello, the issues I need addressed are in the title but I am no longer a AT&T customer, so I don't have an account number and can't use the automated system to request service.
Any ideas how I can bypass the menus and tell someone about the issues?
I'm located in Rockledge, FL 32955
my thoughts
Former Employee
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22.5K Messages
8 months ago
800-288-2020
state non customer
low hanging wire
repair of other the drop may require that customer placing their own request…
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qikgts
2 Messages
8 months ago
Thank you, "my thoughts". I now have a ticket number and was advised that they should be out here today by 9PM EST.
Unfortunately, I was initially disconnected after being transferred to a representative where I could barely make out the person telling me to call back to 800-246-8464.
I was able to reach someone by initially stating "non customer" to the bot, and then when the bot asked me to confirm a passcode or whatever for the account holder, I just entered "0" on the keypad and eventually the bot transferred me to a live representative.
The live rep suggested that if I need to call back to use the number you quoted above, 800-288-2020 , and state "telco repair".
Thank you again.
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