Payments Over the Phone

For my landline I've made auto payments over the phone for years. Now, when I try I'm transferred to customer service where they want to charge a fee. Another else experiencing this?

I can still make my internet payments by phone just fine. What gives?

Responses

ATTHelp

Community Support

•

232.9K Messages

9 months ago

We're happy to help shed some light on what's going on with your AutoPay, @SouthPaw52Atl.

Yes, you can still make internet payments via phone. We recommend you to visit our website to learn ways to pay your bill.

Please let us know if you need anything else.

Thank you for contacting AT&T Community Forums!
Harry, AT&T Community Forum Specialist

0

The fees listed in this section include fees that will appear for specific requests, and/or transactions related to your Service or account.
Fee	AT&T Phone	Description / When You Pay / Notes
Non-Return Equipment Fee	$150	If you fail to return your equipment after canceling service.
Activation Fee	$35	One-time fee that covers the work to set up your account and activate the service.
Installation Fee	Up to $99	A one-time fee if you have new service installed. Additional fees or costs may apply if you request additional services during installation. ($55 per outlet + $20 if a wall drop is required).
Service Repair Dispatch Fee	$99	This fee applies whenever we have to dispatch a truck to repair your service. Additional fees or costs may apply if you request additional services during installation. ($55 per outlet + $20 if a wall drop is required).
Dispatch on Demand Fee	$99	The Dispatch on Demand fee applies whenever you refuse to assist in troubleshooting a service issue. Additional fees or costs may apply if you request additional services during installation. ($55 per outlet + $20 if a wall drop is required).
Bill Reprint Fee	Up to $5 per bill	Per transaction fee if you request a paper bill reprint.
Late Payment Fee	Up to $9.99	Per transaction fee if you don’t pay your bill by the due date. Applied on a per payment basis.
NSF/Returned Check Fee	Up to $30	Also called Nonsufficient Funds Fee. Per transaction fee if you make a payment by check or other method that is declined.
Payment Convenience Fee	$5 per bill/payment	If you make your payment with the assistance of an Authorized Retail Agent, Customer Service or Collections Representative.
Restoral Fee	$35 per account	When you restore your service after it is placed in a minimum service state.
411/Directory Assistance	$2.49/per use	Charges for National Directory Assistance on the AT&T network, including telephone numbers and addresses of business, government and residential listings throughout the United States.

I understand the Payment Convenience Fee, $5. But, lately when I call the autoplay feature to pay my landline it "kicks" me to Customer Service where I'd be charged. I finally made my payment, but I had to do a "work around." I seems they are trying to force you to pay the fee.

0

ATTHelp

Community Support

•

232.9K Messages

9 months ago

Hi @SouthPaw52Atl, sounds like you've been through a lot, and we want to help change this experience for you.

We recommended that you choose AutoPay so that you can save $5 on your bill every month. To sign-up for AutoPay please follow few steps provided in the article -Sign up for and manage AutoPay.

NOTE: After you sign up for AutoPay billing, it can take up to two bill periods for AutoPay to start. Pay as usual until you see AutoPay is scheduled.

Signing up for AutoPay will provide you a $5 discount on you bill and the bill amount will be auto deducted from your debit/ credit card.

Good to know: AutoPay methods using a credit card will have an earlier draft date. AutoPay using a debit card or bank account will draft closer to your bill due date.

As the AutoPay will not include any customer service agent or authorized retail agent, there will not be any convenience fee.

For further assistance, we are always here to help!

Thank you for contacting AT&T Community Forum.

JennieW, AT&T Community Forum Specialist.

0

SouthPaw52Atl

3 Messages

9 months ago

Thanks for the information, but I prefer to pay over the phone or I'll go back to mailing. Maybe even drop the landline and go cell since they want to make things difficult for us "ole timers" with home phones.

0

spoom2

Expert

•

19.7K Messages

9 months ago

Ole timers with home phones can benefit from wireless home phones. Several companies sell them and if you have a good signal on their cell service you can't tell them from a landline and they are much less expensive. AT&T doesn't sell a standalone wireless home phone.

(edited)

0

ATTHelp

Community Support

•

232.9K Messages

9 months ago

Hi @SouthPaw52Atl, we understand how it makes you feel, and sorry for the inconvenience.

Note: The system might have deleted the card information (Landline). They no longer save card number. Because of that the call is getting transferred to a representative. You can speak to a representative who can renter the card details over the phone real-time. You will be able to pay through the automated system over the phone.

And, we'll consider this as feedback to work for the future betterment.

If you have any questions, please feel free to reach out to us.

Thank you for contacting AT&T Community Forum.

JennieW, AT&T Community Forum Specialist.

0

AT&T Community Forums

SouthPaw52Atl

Payments Over the Phone

ATTHelp

my thoughts

SouthPaw52Atl

ATTHelp

SouthPaw52Atl

spoom2

ATTHelp

Did this help you?

SouthPaw52Atl

Payments Over the Phone

ATTHelp

my thoughts

SouthPaw52Atl

ATTHelp

SouthPaw52Atl

spoom2

ATTHelp

Related Conversations

Did this help you?

Tags