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KevinCH's profile

8 Messages

Thursday, May 23rd, 2024 3:30 PM

POTS line cancellation

Just cancelled our POTS line service and ported to a VOIP service. I have seen the horror stories about cancelling but all I did was call, explain what I wanted, put on hold a couple of minutes and it was done.

And yes I waited until the port was complete before I cancelled. 

Was it really this easy or will it come back to haunt me?

Accepted Solution

Official Solution

Expert

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19.7K Messages

1 month ago

Only time will tell. If you canceled through the retentions/loyalty group you should be good. 

8 Messages

23 days ago

I guess it was that easy. Account now shows cancelled and a refund to follow. Awesome!

Expert

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19.7K Messages

23 days ago

Nice to see that it can work. 

ACE - Expert

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36K Messages

23 days ago

Calling to cancel after the successful port was likely unnecessary, superfluous, redundant overkill.  But it also apparently didn't cause any issues.

I ported from POTS to VOIP 2-3 years ago and the POTS account was cancelled automatically, just as expected.

Expert

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19.7K Messages

23 days ago

I'm not sure if it's the area you're in or the person doing the porting, but we've had many topics on accounts that weren't cancelled after a port as the posters were expecting exactly what you experienced @JefferMC yet they kept being billed months after. Needed or not on POTS service I would recommend calling after the port to cancel service just to be on the safe side. I know cell to cell the service is cancelled after the port. Don't know as I've seen any post on AT&T Phone that didn't cancel after a port. Anyway, it's just nice to see something that worked. 

8 Messages

23 days ago

And that was my reason for manually cancelling the POTS line and LD service as I had seen many reports online of porting not generating a cancellation. 

Maybe if you switch to AT&T VOIP they automatically cancel the POTS line, but that's not what I did.

Either way, waste of time, overkill, or whatever, I don't care as it's done.

5 Messages

23 days ago

I requested that my POTS # be changed it took much time and effort. Finally done except now I can't find an account for my new POTS # online. Not sure what to do? I know there will be a bill next month. Not sure if it will come in the snailmail or not? Any suggestions folks? 

ACE - Expert

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36K Messages

23 days ago

While related in that it has to do with POTS, it's otherwise not.  I hope you created your own thread.

8 Messages

14 days ago

All done! Received the refund in a Mastercard prepaid card, which is a little odd but whatever.

ACE - Expert

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36K Messages

14 days ago

Received the refund in a Mastercard prepaid card,

That's the way they're doing it these days.  AT&T purchases the card from the bank at a discounted rate and the bank hopes to make the discount back on expiring cards and maintenance fees.  I advise people to convert it into a gift card at your favorite online merchant as soon as possible to avoid the possibility of forgetting and to avoid merchants that struggle with prepaid debit cards for various reasons.

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