2 Messages
HBO for life
We have had AT&T wireless service for years and had free Max up until this month. The service now says we don't have a subscription. We have not made any changes to our account. Support said that we were grandfathered but it has been removed. They were not very helpful. Has anyone been successful in regaining their service for this free for life offer?
Npg85
1 Message
6 months ago
Happened to me too. Can’t find any other answers online and I’m not spending hours on chat to figure it out. No changes have been made on my account.
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OttoPylot
ACE - Expert
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24.9K Messages
6 months ago
@l1brass and @Npg85 There has been lots and lots of discussion on this for almost 6 months since AT&T spun off HBO Max to be its own company, now branded Max. The Cliff's Notes version is this:
The migration of AT&T HBO Max accounts to Max has been one giant mess. Nobody knows, at least what can be said publicly, is if Max is going to continue to honor the legacy AT&T accounts for free Max or not. The accounts, prior to the Dec. 5th sunset date that AT&T was able to fix had their accounts downgraded to the Ad-free, 2 concurrent devices, full HD only tier. That's how it was supposed to work but getting Max to accept the AT&T login info now has become increasingly difficult. There was no upgrade path offered for the 4k HDR/Atmos tier so if you wanted that, you have to subscribe to Max directly any pay for it. The final decision is up to Max, not AT&T, so all you can do is keep bugging AT&T to see if they can get Max to accept the login issues. My guess is that nothing substantial will happen until after the first of the year. Hopefully AT&T/Max will surprise everyone with good news.
Just keep in mind that Max is in control now. The TOS that you agreed to has a clause that says something like service is subject to change. And being as AT&T is no longer in control of HBO Max, the ball is in Max's court as to what they want to do.
(edited)
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello there,
I am going to reach out to you in DM to look at account details and help you further. Please look out for a DM notification from us. Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Jack, AT&T Community Forum Specialist.
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l1brass
2 Messages
6 months ago
No DM yet
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OttoPylot
ACE - Expert
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24.9K Messages
6 months ago
Hang in there. This is the holiday season. Don't expect any changes until at least next week when life is back to normal.
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savasdvseed
1 Message
1 month ago
scsc
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OttoPylot
ACE - Expert
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24.9K Messages
1 month ago
@savasdvseed So? If you've subscribed it's time to renew. Or, it could be spam. I get those every now and then and I've never subscribed, or ever will, to MacAfee.
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