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Max

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I cannot log into Max with my AT&T account

I have the AT&T Unlimited Choice plan with Max included. There is not an option to Activate Max on my AT&T account. When I try to log in through my provider on Max app or website I receive the message "Can't Verify Subscription." How can I go about logging into Max which is included in my

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Max cannot verify account

I have a AT&T Unlimited account and have had access to MAX until yesterday, can you please advise why I cannot access!

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7

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Cannot log in

Recently, I have not been able to log into hbo max . I talked with customer support at Max and they said you guys at att terminated my hbo subscription . This is ridiculous . I have an elite unlimited account, and have not made a single change to my plan. Please reactivate my hbo max .

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26

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Accepted Solution

Official Solution

Were you mistakenly told your plan had changed?

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

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24.1K

81

Max login stopped working

I have unlimited plus and have had access to max, I have not changed my plan but it is not letting me link my subscription now? It says they can't verify it and to contact the provider. Please assist.

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HBO Max Still not working

On October 4th I posted here https://forums.att.com/conversations/max-login-installation/hbo-max-not-working/651cf576727f6c69fa4278df I was asked to continue in DMs and we went in circles pretty much until I was passed off to HBO Max support on October 24th. HBO Max support has now passed me back

Questions

2.5K

17

Accepted Solution

Can't sign into Max like others

This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7

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2.9K

31

HBO for life

We have had AT&T wireless service for years and had free Max up until this month. The service now says we don't have a subscription.  We have not made any changes to our account.  Support said that we were grandfathered but it has been removed.  They were not very helpful. 

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229

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Unable to login to max

I currently cannot login to the max app using my AT&T prepaid plan I have the $65 plan that includes Max.. when I go to the max and select connect through provider I choose AT&T and when I enter my info to login it says incorrect password or login

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49

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Accepted Solution

Any way to add UHD to HBO Max by paying the difference?

I believe that the "free" subscription to HBO Max does not include 4K UHD and Dolby Atmos quality tier. Is there any way of paying the difference and enabling those features? Or I could switch to a different "free" streaming option w my AT&T subscription.  What other streaming subscription

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487

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Accepted Solution

Official Solution

I cannot log into Max with my AT&T account

I have the AT&T Unlimited Choice plan with Max included. There is not an option to Activate Max on my AT&T account. When I try to log in through my provider on Max app or website I receive the message "Can't Verify Subscription." How can I go about logging into Max which is included in my

Questions

10

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