Max not working suddenly

@Maxproblems  If you can't AT&T Support to fix it, and you haven't made any changes to your plan since activating you HBO Max account, try this:

Contact Max Support at 855-442-6629, or go to Max.com, sign in with your AT&T login on a laptop, phone or tablet first, and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. This is for the Ad-free, 2 concurrent devices only and full HD, 30 downloads. If you want 4k HDR/Atmos you will have to subscribe to Max directly and pay for it.

Hopefully Max will continue to support the legacy AT&T customers for a long time. Keep in mind that since AT&T has spun off Max to be its own company, there is no guarantee that Max will decide to continue to honor the AT&T legacy accounts in the future. Terms are "subject to change" as stated in the TOS and the final decision will be up to Max, not AT&T.

I Already have done this last year, it is not working anymore unfortunately. Hoping at&t or max can provide a fix.

I've heard from a fellow employee that I would need to call customer service and ask for them to contact DAC to resync my account to max. I'm going to attempt this tomorrow most likely.

Are you an employee of AT&T? Never heard of DAC but if that's what you need to do, I hope it works.

Hello @Maxproblems, we hear you, and want to help get this sorted. 

We are going to initiate a DM to help you with your concern regarding the Max issue.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)

Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

Well hopefully Max will continue to honor it as well as the other legacy customers who aren't employees.

Yea it should be the same simple fix for any customer in my situation, at least for now it seems to continue to work.

I'm hoping that Max/AT&T have finally figured it out, or agreed on something, because most folks in your situation haven't been able to get it resolved, yet.