2 Messages
Cannot unlock phone
Recently paid off my iPhone early 3 days ago and wanted to give it to my mother who has T-Mobile. Went to the att unlock website and submitted the form as non customer and get the message I need to 60 days post purchase to unlock. Then tried again as current customer and put my info in and get an error that does not match records. Even though I have put all my info in correctly as listed on att account, I meet the unlock requirements. Paid it off early, waited more than 48 hours to submit a request and nothing works. I am in no way going to wait 60 days to use a phone I own and paid already.
formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
Well 60 days is one of the requirements for new accounts. If you did not want to wait 60 days you should have purchased your phone SIM free directly from Apple.
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Alan13258
2 Messages
2 months ago
How is it a new account though? Have had my account for 3 years. Phone was on installment for 2 years. I paid it off early with only 20% remaining due. And waited 48 hours to submit a request to unlock.
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avochaco
Employee
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13 Messages
2 months ago
Hey Alan!
There's a few criteria that need to be met before AT&T will unlock a device:
It sounds like all of this criteria was met, and the sixty day period is not from payoff. If you already upgraded your phone, and the device unlock is still pending, you may need to contact Customer Care for a manual review. When you do the online form and put it your phone number as an AT&T customer, it will try to unlock the device active on that number, so if the device no longer has service with AT&T, you will need to submit the request as a non-customer using the IMEI.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
We understand how important it is to get the device unlocked and, we're here to help you @Alan13258.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Susan, AT&T Community Specialist
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Gray198
4 Messages
2 months ago
Hi there i bought my Iphone 13 from AT store a few years ago now i have bussiness in Asia and my phone is locked, when i try to unlock it's said it need to be active on AT network for 60 days ? but i already use the phone for 2 years already
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dwill05
ACE - Master
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11K Messages
2 months ago
@Gray198 You already have a thread on this. Please do not duplicate post.
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