Cant unlock a Nighthawk 6 pro hotspot

@mcoyne11 

How long ago was this? It takes a few days for final payments to go through the AT&T system. 

You might have a wait a day or two.

Unless you have another active account with AT&T that has a pending payment.  They consider all accounts.

I made the payment over a month ago. Which is why I was confused.

Did you make sure that your service is actually canceled?  Call AT&T.  

Hello @mcoyne11, we hear you and would like to help you with your concern.

In response to your inquiry I would like to inform you that if you are facing issues to unlock your Nighthawk 6 pro hotspot kindly try below-mentioned steps.

1. Turn off the device then remove the back cover and battery. 

2. Remove the AT&T SIM card and install a non-AT&T SIM card into the device. 

3. Insert the battery then replace the back cover and turn on the device. 

4. Connect a Wi-Fi device to your mobile hotspot.

5. Go to http://attwifimanager or http://192.168.1.1 in the connected device's browser. 

The default sign-in is attadmin.

6. Choose the alert: “Device Locked - If you have a device unlock code please click below to enter it, otherwise contact your network provider for the unlock code”.

7. Select Enter Unlock Code to proceed. Or, with the non-AT&T SIM card installed, Security followed by SIM Security. 

8. Enter your unlock code.

I hope this information helps.

Looking forward to hearing from you!


Thank you for contacting AT&T Community Forum,
Jessica, AT&T Community Specialist.

That's our @ATTHelp AI bot Jessica.

Not actually hearing that the question is only about getting that code.