New Member
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6 Messages
Connection says weak security
After connection to my wireless router box, my phone says the wifi has "weak security" and the connection does not work..It says to switch to WPS2(AES) or WPS3 but I am unable to do that...I read to change network name and password but I am also unable to do that...
HELP
Been on the phone with 6 AT&T reps and none of them help...been hung up on twice...
JefferMC
ACE - Expert
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36K Messages
3 years ago
Which model AT&T Gateway do you have?
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audrajane
New Member
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6 Messages
3 years ago
The model is MF279T
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JefferMC
ACE - Expert
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36K Messages
3 years ago
Okay, I am not conversant with the user interface of that hotspot. You will need to connect to it and change the Wi-Fi security setting to a WPA2 setting. Once you have done that, your clients should connect in a secure fashion.
The users manual is available here for assistance:
https://www.att.com/ecms/dam/att/devicesupport/5000-5499/5174/ATT-WirelessInternet-MF279.pdf
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audrajane
New Member
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6 Messages
3 years ago
I have tried to do that but there's no connection on the box to provide internet to even complete any of that.. It says the weak security thing and will not load anything.
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JefferMC
ACE - Expert
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36K Messages
3 years ago
Do you have a Laptop or something you could connect to the Ethernet jack on the back of the MF279?
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audrajane
New Member
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6 Messages
3 years ago
I do but when I attempted to do that the internet wouldn't work...It said the weak security thing again. I feel like there's no actual cure for this because I have tried everything I can think of!
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JefferMC
ACE - Expert
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36K Messages
3 years ago
Huh? How would you get a weak Wi-Fi security message when connected via an Ethernet cable?
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audrajane
New Member
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6 Messages
3 years ago
I’m sorry it actually said “not secure network” on my laptop
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JefferMC
ACE - Expert
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36K Messages
3 years ago
That may be because you're using a local IP address and there's not a certificate for that. Can you share a screenshot of that message?
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ATTHelp
Community Support
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232.9K Messages
3 years ago
Let's look into why you're receiving disruptions with your connection while using your AT&T Wireless Internet audrajane.
Thank you for applying our ACE helpful tips. While you work on sending over your screenshot which will be helpful to our research, we'd like to offer one more recommendation. Please visit our wireless support section and sign in to start a troubleshooting session on your device in search for personalized solutions. Also, try resetting your device.
We look forward to your response!
Jonye, AT&T Community Specialist
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