Duplicate text messages appearing on my text log

Hey @gcraddock!

Thanks for reaching out about this!

Do you know if the user is experiencing sending duplicates to their contacts?

Sometimes the system will have duplicates in the log because of resends when try to get a message through, however there are other bugs that could potentially create real duplicate messages.

We of course, want to be sure we look into this, and that you don’t experience any overages because of that!

Have an amazing day!

Bradilynn, AT&T Community Specialist

I am having a similar issue. It only appears to happen in a group text. In the group text several messages are duplicate. When I start a new text person to person it's fine.

I asked and the user has TMobile.

I also asked and they didn't have any issues sending. They only hit send once.

Hey @eteypay!

We’re glad to help out, that would definitely be annoying!

One good step to get started with is clearing the cache and data for your messaging application (This can only be done on android).

You can do that by going to Settings > Device > Applications > Application Manager > Messages > Storage (This will not delete your messages).

I hope that helps out! Feel free to keep us updated on this matter! We’re always glad to help here in the AT&T Community!

Anabel, AT&T Community Specialist

I have an iPhone 6 Plus. Version 10.1 (14B72)

I'm going to install a new public Beta 10.2 Beta 1 and see if this is something with 10.1 software.

Hi again @eteypay!

Thanks for keeping us in the loop!

If you go to Settings > Messages > Send & Receive, do you see your iMessage and Phone Number listed at the receiving section?

Sometimes this can cause duplicates to trigger from the message sending to your iMessage and cellular number.

Let us know how that Beta works for you! We would be glad to hear your experiences with it!

All the best!

Fiona, AT&T Community Specialist

I have the same issue. Want to know the funny part. IT HAPPENS ON ALL MY PHONE LINES. And I have like 8 of them. it's only happening with incoming messages. WHY DO I FEEL ITS DUE TO ATT AND DOUBLE BILLING. Like theres a reason it happens and its not do to the settings we have on our phone BUT SOMETHING ATT IS DOING TO ENSURE THEYRE MAKING MORE MONEY SOMEHOW.

Hi @nikkisim818, we understand what you're facing and want to point you in the right direction. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Andrew, AT&T Community Specialist.

I have called. Im routed straight to concessions