3 Messages
Firstnet hotspot slow 5g
My firstnet hotspot with unlimited is running at 10mbps. Another firstnet user gets 75mbps sitting next to the hotspot. The signal strength is 5 bars. Usage throttling was thought of but it was slow from the moment I turned the hotspot on. Please help. Thanks
OttoPylot
ACE - Expert
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24.9K Messages
1 month ago
Same model of phone?
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emurphy1521
3 Messages
1 month ago
Yes
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emurphy1521
3 Messages
1 month ago
and the netgear nighthawk matches my phones download speed.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @emurphy1521, we understand the importance of services working up and running and, we're here to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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