5 Messages
Kyocera DuraXE E4710 can't update to latest software.
My E4710 won't connect to the network, so I checked the These devices are tested and approved for the AT&T network (att.com) pdf and it says it requires an update to use some features, but when I click update it says processing downloading and then kicks me off that screen not even attempting to download.
Juniper
ACE - Expert
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32.5K Messages
2 months ago
If it is not an AT&T phone then you need to get the software update on the original carrier, or if not a carrier specific phone from the manufacturer. AT&T will not update software for another carrier's (or manufacturer unlocked) phone. AT&T only updates their carrier specific phones.
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meowcat2468
5 Messages
2 months ago
It is an ATT phone has the logos on it and shows the logo when turning on.
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Juniper
ACE - Expert
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32.5K Messages
2 months ago
If that is an AT&T specific phone then a couple things. Check their support page for that phone's updates.
https://www.att.com/device-support/article/wireless/KM1143812/Kyocera/KyoceraE4710/
Also make sure you are using a current SIM card in it. Otherwise it might be an older one that isn't fully provisioned for their LTE network.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hey there @meowcat2468,
Thank you for reaching out to us. Let's get the help you need regarding Kyocera Dura XE (E4710), software update.
Please check out the link here for all the information regarding the software update https://www.att.com/device-support/article/wireless/KM1143812/Kyocera/KyoceraE4710.
Also, to get step-by-step help and info for your device, please follow this link https://www.att.com/device-support/index/Kyocera/KyoceraE4710/.
Feel free to reach out to us, if you've any further questions!
Thank you for visiting the AT&T Community Forums.
Robin, AT&T Community Specialist.
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meowcat2468
5 Messages
2 months ago
I tried the instructions on the website but when I get to check for update and I press it it says processing and then sends me back to the check for update screen.
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formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
Hopefully you're not caught in the dreaded catch 22... A phone that does not have current software and therefore will not run on the network, the only way to update it to current software is to put it on the network, but it keeps getting kicked off because it does not have current software...
Rinse
Repeat
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meowcat2468
5 Messages
2 months ago
I hope that isn’t it, or I just spend 50 dollars on a paperweight.
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meowcat2468
5 Messages
2 months ago
Is there anything I can do to get to the latest software?
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @meowcat2468,
We hear you, and let's get the help you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Let us know if the above information helps!
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
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