microcell phone numbers

@windybnw Can you be a bit more specific? Are you referring to AT&T's MicroCell (3G only), which was discontinued about 2  years ago or the newer replacement, AT&T's Cell Booster (4G/LTE only which is a misnomer because it's still a femtocell like its predecessor). 

Your phone number is either on your phone or under your Account, if you are the account holder and it is a post paid account. The Cell Booster doesn't require one to add approved phone numbers like the old MicroCell did. Anyone with an AT&T account, and a phone that is LTE capable, can access the Cell Booster if within range.

my son, who uses my older ATT samsung  phone has no service at my house.

I thought I'd need to check to make sure his number was in there.

Updated my internet info and he can use internet now, but no call or text option.

Thanks for your first info.

Barbara.

@windybnw  That still doesn't answer my question. Are you attempting to use the discontinued MicroCell (3G only) or the Cell Booster (LTE only).  Your internet information has nothing to do with the femtocells. The Cell Booster doesn't require any phone numbers anymore other than the account holder. Anybody can access it with an AT&T account. What kind of internet service do you have? Accessing the internet can be done via WiFi only.

The MicroCell was mfr'd by Cisco and Cell Booster is mfr'd by Nokia.  

Hello u/windybnw,

We understand for the inconvenience you’re experiencing with your AT&T Samsung phone. Let’s troubleshoot this issue together! Here are some steps you can try:

1. Check Signal Strength:

   • Make sure you have a signal by checking the signal bars on your phone. If you see “no service” or “SOS only,” there might be no meaningful network to connect to in your area¹.
   • Try moving to a different location within your house to see if the signal improves.

2. Toggle Airplane Mode:

   • Turn on Airplane Mode and then turn it off again. This can help re-establish a connection to the network².

3. Check LTE Settings:

   • Ensure that LTE (VoLTE) is enabled on your device:
     • For Android: Go to Settings > Connection > Mobile networks > Enhanced LTE services and select “on.”
     • For iPhone: Navigate to Settings > Cellular > Cellular Data Options > Voice & Data and choose the LTE option³.

4. Restart Your Phone:

   • Power cycle your phone by turning it off and then back on.

5. Check for Call Forwarding:

   • Press #21# on your phone and then the Call or Send key to turn off call forwarding.

6. Software Updates:

   • Make sure your phone’s software is up to date. Visit AT&T’s software update portal to check for any available updates³.

We hope this helps, and please let me know if you need further assistance!

Thank you,
Jessica, AT&T community specialist.

I'm going to assume that Ottopylot has already answered the question...

The LTE microcell does not have a whitelist of phones that can join and use it service. Any AT&T phone will automatically connect 

It has a limit of about 16  devices at a time.  

@formerlyknownas  I did but the OP has not provided the information that I asked for and ATTHelp's answer did not really address the OP's question.

Sorry,when I went to send message,it wouldn't go thru. I have microcell LTE, and his phone has been working fine at my house. I switched to TruVista for internet about a yr ago. The last week he's had no service.  I unplugged and replaced with no results. I reactivated my microcell and still nothing. He goes outside and phone goes on.

Hello @windybnw,

We do see that you have an issue and would like to investigate it further.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica, AT&T community specialist.

@windybnw  Ok. You keep saying you have the "MicroCell" but if it's LTE only, then that is the Cell Booster. It would be helpful going forward if you use the correct terminology. To be clear, what is the model number on the bottom of the unit? Is it DPH-154 or SS2F11?

What does the light pattern on the unit indicate? What does the Status page indicate?

Does your phone work with the Cell Booster (assuming that's what it is)?

What kind of phone does he have and has he updated since it last worked with your "Cell Booster"?

@OttoPylot 

I'm giving the original poster credit for using the term that AT&T should have used all along. An LTE micro cell. 🏆😁

Since it works for the original poster, and just isn't working for one particular phone, something is up with that phone.

@windybnw 

Is your son on AT&T postpaid or prepaid?  

Or is he on a different service provider, or AT&T MVNO. 

There has been no information or confirmation whether the LTE micro cell allows phones other than AT&T prepaid and postpaid.

    For example no one has said it works on Cricket phones or consumer cellular phones with an AT&T SIM.