2 Messages
Moxee Mobile Hotspot UI and Unlocking trouble
I would like to unlock my Moxee LTE mobile hotspot but it says it's not in AT&T's System although it's an AT&T Device
Recap
1 - The UI cannot be reset with the button and I'm told AT&T blocked it/can unblock it (From KonnectOne)
2 - I need it unlocked - and it's not in the system it is a AT&T Device
formerlyknownas
ACE - Sage
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118.4K Messages
1 month ago
Has it been used and registered on AT&T? If it hasn't, that might explain why it's not in AT&T system when you request it be unlocked.
If you are a customer , calling is the way.
If you are no longer a customer, you may have to file a better Business bureau complaint which is forwarded to upper management and someone will contact you.
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JaceTheNerd
2 Messages
1 month ago
@formerlyknownas I bought it off of ebay. I believe it has been used before, but I don't know for 100%. Is there any way I can tell if it has been used? I also won't be able to change the APN if I can't access the UI. Thanks
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @JaceTheNerd,
We understand, and we're right here to look into this and get this taken care off.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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