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3 Messages
Possibility of network-unlocking brand-new 2006 Motorola Razr V3 GoPhone?
Hello! I have a brand-new, never-activated GSM Razr V3 from 2006 that I was hoping to unlock and send to a friend in Europe who has access to 2G. I tried the self-service At&T device unlock, but it wouldn't work. I assume this is because the GoPhone prepaid account was never set up, and 6 months of prepaid service is required before a device is eligible to be unlocked. I'm not sure, though. Before calling AT&T and getting told "no", I thought I'd check with the knowledgeable people here!
At 18 years old, the phone is too old to be activated on AT&T, so I see no reason for them to not unlock it at this point...
Also, maybe it will work with a new SIM card?
Any help or advice would be appreciated! Thanks!
BPlease
3 Messages
28 days ago
Oops - Sorry about the user name! LOL I thought that was just my log-in! Oh well, I'm sure I'll get notified if it's too inappropriate
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dwill05
ACE - Master
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11K Messages
28 days ago
“No” is answer. The phone is too old to use on the network and AT&T wont unlock it. Also, it doesn’t meet the unlocking eligibility requirements because it doesn’t have 6 months of active service. Finally, a phone that old and never used on the network almost certainly doesn’t have its IMEI in the unlocking database. You can try the online unlocking database, but be prepared for rejection.
https://www.att.com/deviceunlock/
Calling them probably won’t work if you’re not an AT&T customer, and even if you are, they’ll likely just tell you to use the online portal.
If you believe that they should unlock you old phone, then file a BBB or FCC complaint.
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BPlease
3 Messages
24 days ago
@dwill05 I figured the chances of unlocking this were slim, but the phone model/info did populate when I entered the IMEI in the unlock portal last week. This is what gave me hope that someone might still be able to access and unlock it - despite the request being rejected online.
No big deal - just a fun thing for a friend who is an electronic geek and still has access to 2G for another year.
Thanks so much for the reply. I appreciate your time!
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ATTHelp
Community Support
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232.9K Messages
24 days ago
Hey there @BPlease,
Thank you for reaching out to us. We are here to help you in any way possible. We understand the PREPAID device is old which you can still unlock, but it has to meet below-mentioned eligibility criteria.
Your device:
Please find more info here: https://www.att.com/support/article/wireless/KM1262649
Let us know if you have any further questions.
Thank you for contacting AT&T Community & Forums.
David, AT&T Community Specialist.
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dwill05
ACE - Master
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11K Messages
24 days ago
No problem. I suspect the phone ID database is different than the unlocking database, which is why it populated with the model. There are tons of sites out there, like IMEI checkers, that you can plug an IMEI in and get the phone model.
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