1 Message
Time frame to return old ohone
I was wondering how long I have to return my old phone after receiving my replacement?
1 Message
I was wondering how long I have to return my old phone after receiving my replacement?
Accepted Solution
formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
https://www.att.com/support/article/wireless/KM1044996/
Warranty or insurance returns must be made in 30 days.
I always recommend making your return as soon as possible.
⚠️Make sure you document everything including the IMEI of the device you are sending in. Get a receipt at the post office, do not lose the receipt. That receipt is proof that you returned your defective device. ( I would even suggest writing "broken" and a sad face on the package)
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hello @CAKEZ, we hope everything is going well with you!
Thank you for reaching out to us with your concern, we are here to help.
To answer your question, you can return or exchange a device during the 14-day return period.
You can learn more on how to return or exchange a new device or accessory by visiting the below link.
(https://www.att.com/support/article/wireless/KM1045132)
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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