Contributor
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2 Messages
Unlocking an AT&T Device issue
Morning,
I am going through the unlock process with a galaxy s4 active that I got when I was with At&t. My request was approved and the unlock code and instructions email was sent to me. Problem is that the Unlock code was blank. I even used my IMEI and request code to check the status through at&t and through the web page it was blank as well. Any ideas?
ATTHelp
Community Support
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232.9K Messages
7 years ago
Hello @Firewirez!
I completely understand the importance of having your device unlocked as soon as possible. I’m sorry to hear you didn’t receive an unlock code with your request. Don’t worry though; I’ll be happy to assist you in getting this taken care of!
In order to get this resolve as soon as possible, I would like to look further into the matter. To do so, I will be sending you a private message to gather some more information so we can get this all sorted out. Please be on the lookout for this.
Have a great rest of your day! I look forward to hearing from you.
Austin, AT&T Community Specialist
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