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Troubleshoot your device issues
Laurensh's profile

Contributor

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3 Messages

Wednesday, December 19th, 2018 4:52 AM

Very slow internet with ZTE Mobley wifi

Hi, I have a ZTE Mobley car wifi device which gives me very slow internet, 0.10 Mbps download and 0.11 upload.

Is there a way to improve that?

 

On my iPhone I have ATT LTE and I get there 63.7 Mbps download at the exact same location.

On my iPhone 5 I have ATT 4G and I get there 6.9 Mbps download.

Community Support

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232.9K Messages

6 years ago

Hello @Laurensh, allow us to lend a helping hand. Try walking through some troubleshooting steps in our Troubleshoot and resolve tool. Just select your device and the issue that you're experiencing. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

Contributor

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3 Messages

6 years ago

Hi, Thank you. In the meantime some tech guys at ATT are working on it. Hope they have a solution. The steps in your link didn’t solve my problem.
Laurens

Community Support

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232.9K Messages

6 years ago

Hi @Laurensh,

 

We're glad to hear that you tried the link. In the meantime, please let us know if the techs were able to get the device working properly. Thank you!

 

Collin, AT&T Community Specialist

Contributor

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3 Messages

6 years ago

I got a new device from ZTE. Now it is working. Thanks for the help.

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