1 Message
AT&T stole my trade!!!
According to AT&T, there was a promotion back in Thanksgiving 2023, to trade your iPhone for a new iPhone 15. I traded four of five phones in my family plan and just recently received a promotional card for $200 as market value for my iPhone, instead of the $800 I was offered.
When I called customer service, they gave two versions. The first, that the phone they received was damaged, however, the description didn’t correspond with what I send.
Then I asked to talk with a “manager” and, this time the version was changed to the tune that “no ticket was ever issued for a trade on this line”, regardless of having the actual ticket number and the tracking indicating that ir was actually received by AT&T.
Now, the only thing to do is reported it stolen by AT&T.
So far, customer service over the phone has been useless, let’s see what else can I do
dwill05
ACE - Master
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11K Messages
4 months ago
File a BBB complaint to get it escalated to upper management who will contact you in a couple of days.
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formerlyknownas
ACE - Sage
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118.4K Messages
4 months ago
1. If you mailed your phone in, AT&T never had it and never saw it. It went to Assurant Mobile. Since you received $200 it sounds like your phone qualified, But something else did not.
2. Your trade-in had to be mailed within 30 days of activating your new phone. After 30 days, you get book value.
3. You had to be on a qualified unlimited data plan with an advertised price of $75 or more for a single line before discounts (autopay & paperless, multiline, etc). For example the current starter plan qualifies and many older unlimited data plans qualified. If your plan did not qualify for the promotion you would receive book value as a one-time credit.
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