How good of condition does a phone have to be to trade in?

Hi there @Hanbanan67

I’d be happy to help with your device trade-in!  For a device to be eligible for trade-in, it must be in good working and physical condition. This Good working condition is determined based on the following questions:

• Does the smartphone power on and off?
• Is the LCD intact, free of any chips or cracks, and functioning correctly?
• Is anything else on the smartphone broken or cracked? Including housing, keypad, hinge, or battery door?
• Is the battery missing?

If in doubt, I would recommend bringing the device by your nearest AT&T company store where we can help identify anything which may cause the device to be ineligible for trade-in.

I hope this helps!

Charise

What if the phone is in good condition but has a slight image burn?

It depends on the deal being offered and condition is subjective to the grader.  If you have questions on a specific promotion, etc., please open a new thread instead of camping one that had been dead for 9 years.