How to report a employee for misconduct?

That is not an AT&T employee.

Even if I were willing to return to AT&T, I would never buy from a third-party rep after everything I have seen here.

@shedger  The AT&T kiosks in Sam's Club (or Target, Costco, etc) are independent retailers. They are not owned/operated by AT&T and are not staffed with AT&T employees. All they do is sell AT&T goods and services and then pass the info along to AT&T. AT&T has no way of knowing what was said and/or promised to the customer. Technically, you did business with Sam's Club (Smart Circle I think is the AT&T retail owner) not AT&T. If the deal and/or promo is not listed on AT&T's website, which is very detailed, then AT&T won't honor whatever Sam's Club promised you. The same is true for an Authorized AT&T Retail Store so if you go into a brick and mortar store, you need to ask if they are Retail or Corporate.

You can file a complaint with the BBB. They won't do anything with the complaint but they will forward it directly to AT&T Corporate. Someone will contact you and you can discuss the matter directly with them. They may be able to help.

Under the law it is likely irrelevant if they are actual AT&T employees or not.  AT&T allows them to be authorized retailers and act on their behalf and as such they are liable for any deceitful practices they carry out.  This is no different than a company using 3rd party installers to do their work. At the end of the day, they are still responsible for what those 3rd party vendors do in the majority of cases and I would have a hard time believing a jury is going to give them a pass seeing as how they obviously have gotten numerous complaints about this but still continue to allow it to occur.

Um, what law is that? AT&T is not responsible for the actions of independent contractors. And I’m not sure what jury you are talking about either, since you are limited to binding arbitration.

@MetinE75  The contracts between AT&T and the Retail owners are written by business lawyers so whatever agreements are made are very carefully written to protect both parties and stay within the legal guidelines.  I don't agree with how these retailers operate, and AT&T should have never agreed to the conditions as far as I can see, but it is what it is. These contracts are long term so they are in place for a long time, which is only going to tarnish AT&T's reputation even further.

Being as AT&T has no control over their business practices they are not solely responsible for how the sales are made, they have no way of know what was said and/or promised to the customer to make the sale. They just get the info and process what needs to be done on their end.

You agreed to binding arbitration (and possibly Small Claims in certain instances) so there would never be a trial by jury. Your ONLY real option is to file the BBB complaint, which goes to AT&T Corporate and is then assigned to a Senior Manager in the Office of the President. He/she will contact you and you can discuss the matter directly with them. They may be able to do something.

If the deal sounds too good to be true then it probably is. It's always best to take what information is given you and then do your own homework, which, in your case would have been going to the AT&T website and researching all of the deals and promos,

which are listed in detail on their website, CAREFULLY reading all of the TOS's and then decide for yourself if the Sam's Club deal is legit or complete as presented by the independent salesperson.

Caveat emptor.

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MikeN, AT&T Community Specialist.

I went to AT&T store yesterday to inquire about transferring ownership of my account to my son. The salesman said I needed to present & also have my ID that my social security number is involved here. So I had questions about the grandfathered plan & my son was objecting about my questions and the salesman was pushing a new plan. I told him I will be in the car & when they need me to sign anything after explaining that call me from my car. I came back 10 minutes & the salesman said arrogantly you have no more account with us you have been closed and will receive a final bill in the mail. I started to say that I never gave permission he said you did you came in here with your ID, I said I was in the car you never gave me full disclosure as a consumer you have taken action without my consent. He flips out calls the manager she starts backing him up telling me that she cannot help me and that by coming in with my ID I gave consent. If I came on with money does that mean I’m going to buy a service too? The salesman was so out of control threw his iPad on the table was very unprofessional. I said I’m a consumer and I have rights I have a right to know what you are doing with my account.  I left the store now I have a 16 year old grandfathered account closed and was qualified to upgrade to a new phone just closed without my consent. My credit score is not good right now so I’m pretty upset that he took action without my being present. How do I complain about the salesman and his manager?

@aapple28 

There are some key concerns.

To start a Transfer of Billing Responsibility you do that online www.att.com/tobr and then the new customer (your son in this case) applies for service to take it over into his own account. Unless that rep did the tobr himself and processed a new account for your son, which within 10 minutes seems a bit fast for everything, your account should still be active. I would call AT&T to check the actual status of your account.

Was this a AT&T owned/operated (so corporate) store or an Authorized Retailer (3rd party)? May have to ask or look up as not all stores make this obvious.

Giving all your personal info and saying you'll be back when they are done is highly advised against. With the pushy sales and your son objecting to your questions, I would have said no to the whole process. By giving them all your info and waiting in the car, you essentially told them do whatever you want.

You can try a BBB complaint and see if that helps.

Sounds like you didn't understand how simple a transfer a billing responsibility is. If you came in with proper ID, there's nothing to sign. The transfer is done between your account, and would be transferred to your son. Your son would pass a credit check and set up his own account. 

That doesn't excuse the store employees behavior. But that doesn't sound like your behavior was all that rosy either. 

Transferring the account to your son doesn't harm your credit score so I'm not sure why that is an issue.  

If you want to complain you can call AT&T, 611 from your phone. I'm sure they will apologize for profusely and it explain it exactly the way I did