I’ll take the trade ins please, wow this 8,000 bill is cute

I have spent over 6 hours on the phone trying to handle a situation, I work night shift and have had to stay up 3 different days to sit on the phone all to be disconnected, transferred multiple times, told things would be taken care of, and that it is 100% able to be fixed when it it denied by the next person. I have been given multiple phone numbers to call to sit on the voice automated system forever trying to navigate a live person. I have multiple lines with AT&T and will be looking to switch my account to a different provider as the issues I have experienced recently are beyond frustrating. I did refer multiple people from my work and my spouses work along with friends and family. When I find a new provider I will take my friends and family with me. I am disgusted and disappointed with the experience I have received and the multiple different representatives that lie and promise things that are apparently wrong or inaccurate. This is not how you run a business and when your representatives tell a customer something it should be honored. It's funny how you record calls for "training purposes" yet yell at the customer when they also record calls due to inconsistency's and false information. Do better AT&T, your service is out all the time and now customer service is wretched, what makes people stay with you? Can you hear me now? Good!

I have spent over 6 hours on the phone trying to handle a situation, I work night shift and have had to stay up 3 different days to sit on the phone all to be disconnected, transferred multiple times, told things would be taken care of, and that it is 100% able to be fixed when it it denied by the next person. I have been given multiple phone numbers to call to sit on the voice automated system forever trying to navigate a live person. I have multiple lines with AT&T and will be looking to switch my account to a different provider as the issues I have experienced recently are beyond frustrating. I did refer multiple people from my work and my spouses work along with friends and family. When I find a new provider I will take my friends and family with me. I am disgusted and disappointed with the experience I have received and the multiple different representatives that lie and promise things that are apparently wrong or inaccurate. This is not how you run a business and when your representatives tell a customer something it should be honored. It's funny how you record calls for "training purposes" yet yell at the customer when they also record calls due to inconsistency's and false information. Do better AT&T, your service is out all the time and now customer service is wretched, what makes people stay with you? Can you hear me now? Good!

Hi @Shepdiggity, 

We undestand where you are coming from, and we would like to help with the trade in credits. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Hope this helps! Feel free to contact us if you have any further questions.

Thank you for contacting AT&T Community Forums.
Gary, AT&T Community Specialist

Well sounds like you've exhausted phone options. BBB complaint is your option. This is a public forum so AT&T cannot "hear" you now as this has nothing to do with your account.

Correct calls are monitored randomly for training and quality purposes, not for record keeping. This is the same as many other companies.

Your friends and family will not matter unless they are on your account. Otherwise, just like claiming how many Facebook, Farmville, or bingo parlor followers you have means nothing.

You got an $8,000 bill from AT&T?

@Shepdiggity 

They aren't fixing it because it's not wrong.   

Since you are within the 14-day return window your option is to return the new phone and keep your OnePlus and wait for the next trade-in deal.  In the meantime acquire an old s class phone so that you will qualify for the full credit on a any year any condition Samsung offer.  Although the full credit may no longer be $1,000 as they do tend to decrease over time. I would expect the mother's Day and Father's Day offer to be $800 maximum which is what you're being offered now for a non Samsung phone.

@Shepdiggity 

Please stop copy/pasting your post per the guidelines. This is a public forum, not official support. If you want guidance from other users then simply post the details of the issue and be specific. For official support you call AT&T.

Again acting like you are a celebrity that controls those around you will not help your situation.