2 Messages
My pixel 6 turned into an Alcatel in the trade in process
What mojo is this? I sent in a pixel 6 on Feb 5, got two trade in credits, and then found out it magically turned into an Alcatel! I never even owned an Alcatel!
Att told me there’s nothing they can do. I mean, I could call ups or usps who handled the package after I packed it (and what, accuse them of stealing?). I imagine there must be a way to actually check the IMEI or serial number of the phone I owned and sent in and see where it is now, but seems att won’t do that.
so what now? Filed a complaint with BBB. Filed a complaint with FTC. Wait and see and then take ATT to small claims court I suppose.
they offered me a one time $30 credit. I’m owed over $900 in trade in value.
Has anyone had any success with resolving this? Because I see I’m not the only one. A little weird, don’t you think, that all these high value trade ins are turning into Alcatel phones?
ATTHelp
Community Support
•
232.9K Messages
2 months ago
Hello @Angrybirdinnyc, we hope everything is going well with you!
Thank you for reaching out to us with your concern, it's important that we get this fixed for you.
We recommend you to contact us via the support us link for us to look into this concern in depth and assist you better.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
0
0
Angrybirdinnyc
2 Messages
2 months ago
I did reach out through Contact Us yesterday and they told me there is nothing they can do and offered me $30. As noted above. Why is this going to be any different?
0
0