2 Messages
New phone
So I upgraded my phone last year some time from an s20 to an s23...but I never activated my s23 bc I didn't know there was a time limit to so do!!!!!! So I went to activate it on my line today to switch everything over...and it won't let me! I desperately need to switch to my new phone I just had a lot of stuff going on and I actually completely forgot that I had gotten the new one. But my camera is jacked on my s20 and I need to switch to my s23..why won't they let me when I am paying for the dang upgraded phone still??? This is crap. Its my phone! Let me put my active line on it like it's supposed to be!
OttoPylot
ACE - Expert
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24.9K Messages
27 days ago
Did you ever read the TOS when you purchased the phone? Have you tried to go to a Corporate Store (not an Authorized Retail Store) to see if there is anything that can be done in-store?
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bjburlew
2 Messages
27 days ago
I haven't. I was trying to figure out if i could figure it out before I went to a store, but I believe that's my best option...so off to a Corp store sometime this week!
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formerlyknownas
ACE - Sage
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118.4K Messages
27 days ago
Did you move your SIM card from the old phone to the s23?
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ATTHelp
Community Support
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232.9K Messages
26 days ago
Hello @bjburlew,
We do see that you have an issue and would like to investigate it further.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Jessica, AT&T community specialist.
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