Phone freezing since latest update 2024

What phone?  How old?  It’s likely that you’ll have to contact the manufacturer since they are responsible for software updates.

It's a Samsung Galaxy S20 FE, about 2 years old

Hello @Heartwarmer01, we understand how frustrating it is when your phone is freezing and lagging. There are some steps you can take to resolve this issue:

If your Samsung phone is freezing after a recent update, you can try the following troubleshooting steps:

• Hold down the power button for about 30 seconds to restart the phone.
• Update the apps and the software of your Samsung Galaxy.
• Check for bad third party app.
• Clear app cache and data.
• Fix freezing on Samsung Galaxy with factory reset.

If the issue occurs again, we recommend you visit nearest Samsung Store as in that case, it would most likely be a device issue. Hope this helps, feel free to reply if you have any further queries!

Thank you for posting on the AT&T Community Forums!
Andrew P, AT&T Community Specialist