2 Messages
Phone returned but no credit?
Has anyone else returned a phone in the store and then been told AT&T didn’t receive it? I have had 6 different conversations via chat and phone and told now twice I would be credited but when I call back they tell me they have no proof of that conversation and that I need to drive 800 miles to the store I turned it into to resolve the issue?
If you had this issue… how did you resolve it?
Beyond frustrated and irritated!!
Lockdowncraziness
Former Employee
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2.8K Messages
4 months ago
Do you have your receipt?
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dwill05
ACE - Master
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11K Messages
4 months ago
File a BBB complaint to get it escalated to upper management. Not sure where you live, unless it’s rural Alaska, that you can be 800 miles from a store, but it likely wouldn’t do any good going there anyway. Hopefully you have a receipt or other proof that you turned the phone in.
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Shellbie271
2 Messages
4 months ago
When I turned it in, I asked for a receipt. The man working told me because it was a “next up” I didn’t get a receipt? Seems super sketchy…right? They did give me a receipt for the Samsung I turned in 5 minutes before. I have absolutely no proof except for video footage I am sure the store has. I should have never left without insisting they give me something.
Thank you! BBB is next on my list if AT&T doesn’t resolve it.
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Behnazh
15 Messages
4 months ago
They never care! Their customer service is the worst I have ever dealt with
I’m in the same boat and couldn’t be more frustrated rn
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