1 Message
QUESTION ABOUT MY RECENT ORDER
I received an email today that asked how I was feeling about my new iPhone 15 pro max, but I never received it. I attempted to place an order online for a new line with a new phone and was canceled after placing.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @1700tums, we get where you're coming from, and we're here to point you in the right direction for this case.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
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Andrew, AT&T Community Specialist
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dwill05
ACE - Master
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11K Messages
3 months ago
What exactly is the question? Are you asking why you got an email asking how you like your new phone, even though your order was canceled? Likely because ordering a phone probably triggers an automatic satisfaction email after a certain period of time that isn’t tied to whether you actually got the phone or not. Or are you asking whether your order was really cancelled? If they didn’t take your money, or they returned your money, your order was cancelled.
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