Contributor
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2 Messages
return label for next up
I received one label with my new phone returning to Pitney Bowes returns in Irving Texas.
Is that label to return my next up old phone? (that I'm using for a trade in)
Contributor
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2 Messages
I received one label with my new phone returning to Pitney Bowes returns in Irving Texas.
Is that label to return my next up old phone? (that I'm using for a trade in)
formerlyknownas
ACE - Sage
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118.4K Messages
2 months ago
Next up early upgrade and trade in or two entirely different things. Are you participating in a promotional trade-in offer? Or early upgrade?
If you are required to return your phone (in excellent and working condition) as part of an early upgrade it does go back to AT&T in Texas.
Phones for the trade-in promotion go to Assurant Mobile in La Verne Tennessee
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @kmarick,
We comprehend the situation, and we would like to get you all the help needed.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Hope this helps! Feel free to revert for any further questions.
Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.
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