Software update interrupted

Hello @EternalPanda,

We understand how frustrating it can be when a software update gets interrupted. Let’s troubleshoot this issue together! Here are some steps you can try:

1. Wipe Cache Partition:

   • Turn off your Samsung device.
   • Press and hold the Volume Up key and the Side key simultaneously.
   • When the green Android logo appears, release both keys.
   • Use the Volume down key to highlight “wipe cache partition” and press the Side key to select it.
   • Confirm by selecting “yes.”
   • Once complete, choose “Reboot system now.”

2. Update via Smart Switch:

   • Download and install Smart Switch on your computer from here.
   • Restart your PC to ensure proper installation.
   • Connect your phone to your computer using the provided cable.
   • Look for the “Update” option in Smart Switch.

3. Visit a Service Center:

   • If the previous steps don’t work, consider visiting a Samsung service center. You can find one near you here.

I hope this information helps.

Looking forward to hearing from you!

Thank you for contacting AT&T Community Forum,
Jessica, AT&T Community Specialist.