1 Message
Trade in issue
December 6, 2023. I had went to an AT&T store and did the next program to trade in my old phone for a new phone. The customer service rep was great and at the end of the transaction he had provided me with a prepaid shipping label to ship my old phone back through the United States postal.
phone was dropped off and I had gotten a receipt with the tracking number in hand and went about my day. March 2024 I’d received a notice from AT&T that they had not received my trade-in phone and that I will be charged for the remaining amount. After 3 1/2 months I had no longer had the receipt from the post office. The AT&T store that had provided me with the prepaid label is unable to look up any of the paperwork for this transaction. The post office unfortunately, does not keep tracking numbers for longer than three weeks. AT&T rep did tell me that there is a chance of the warehouse did receive the phone however, they just haven’t scanned it in yet, but without a tracking number there’s no way I can prove that they have it and there will be nothing that they can do for me.
This seems like an easy way to scam people into paying for a device that they no longer have
ATTHelp
Community Support
•
232.9K Messages
3 months ago
Hello @Mju69, we understand your concern about trade in, and are here to help.
We will need to look into account specific details, we recommend you to contact us via the support us link for us to help with the concern.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
0
0