Unlock a Samsung note 8 on your unlock portal by imei not working

Hey there @Glascock_j,

Thank you for reaching out to us. We are here to help you in any way possible. 

Let's look into the results of your device unlock request. We advise that you confirm that your device is active on the AT&T network for at least 60 days and that it meets our other eligibility requirements.

How To Request A Device Unlock

1. Go to our Device Unlock portal here: https://www.att.com/deviceunlock/#/unlockstep1
2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer. 
3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
4. Follow the prompts. 

Check the status of your request by:

1. Go to our Status Portal here: https://www.att.com/deviceunlock/status
2.  Enter your IMEI Number & Request Number.
3. Follow the prompts.

Heads Up: AT&T cannot unlock devices from other wireless carriers. If you are a business customer, visit our AT&T Small Business Support Center here: https://www.att.com/support/smallbusiness/

Website Troubleshooting: If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances, you may need to use another browser. 

General Requirements for All Unlock Requests

• The device must be designed for use on, and locked to, the AT&T wireless network. 
• It must not be reported lost or stolen.
• It’s not associated with fraudulent activity.
• All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
• The device is not currently active on a different AT&T customer’s account.
• If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
• Visit our Unlock Support page for the full requirement list here: https://www.att.com/support/article/wireless/KM1262649

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

Postpaid Customers

• Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

• The device must be active for at least six months of paid service.

If you've done all the procedures mentioned above correctly and still have issues with unlocking the device, let us know.

Thank you for visiting the AT&T Community Forums.

David, AT&T Community Forums Specialist.