Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

They give you a 12-hour window for repairs.  (Comcast gives you a 4-hour window, I am told).  No show two days in a row for a repair, even after countless phone calls to customer service. They just read from a script and offer no solutions. I don’t remember having any issues with appointments when I

I apologize for the lengthy post but this seems like the only place I could possibly write out this mouth full of an ordeal.  About two months ago, for whatever reason, our internet went down at the same time every night and came back on the same time every morning. We were on a wild goose chase of

https://twitter.com/uskasa84/status/1106399377470308353 What's taking so long for my move order? I should have to request only one move order for one move.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

Decided to get AT&T internet dsl service. It has been the worst experience I have ever encountered.First they were supposed to send me the modem within two days but because their inept foreign customer service agent didn't put my apt number so UPS did not deliver it. I had to call them to add my apt

I had an appointment for my internet installation on the18th of January Friday. They gave me a 4hr window of 8am-12pm. I took off from work and sat there for 4 hours and the technician didnt show up. I called them multiple times during the period of 4hrs and the customer service guys said the appoin

I have a question, is this the normal time required for installing an internet service from AT&T?Also, is it also normal for a company this big to waste customers time by setting appointments but then the technician doesn't show up, no phone calls, no notification? what about phone calls from AT&T t

I'm in San Francisco, upgrading my internet service from Internet 75 to Internet 100.  Technical arrival window given was yesterday May 21st from 11am to 1pm.  I need to take a day off to accommodate the appointment because it is in the middle of the day and my experience I had when installing my In

Hello,Please send this to a manager or anyone who cares.AT&T is the only internet provider at my apartment complex and that is the only reason I am staying with it. But I will be changing my cellphone plan now which I’ve had for 10+ years. I had an appointment yesterday to have my internet installed

I recently tried to set up services with AT&T Uverse as a new customer. My original appointment date was for Friday 10/30/2015 with a time window of 1-3pm. I took off work to be at my new place, however the technician never showed. Around 2:30 I called AT&T to inform them of this, and they told me t

It's now after 8pm on the 31st of August and it is the 7th time I have rescheduled a tech to come to my home. This actually all started many months ago with intermitted internet signal i.e. going from 750Kbps download speeds down to 10Kbps, up and down all day long. They finally found bad wiring at

On Sunday, November 18th, I assisted my fiancee in upgrading her internet to AT&T's 75mbps plan as opposed to her previous 6mbps plan. We received a confirmation that a technician would be there to install the upgrade on November 19th between 9am-11am. On November 19th, they did not show, and we rec

I have been without internet for a month now. Prior to that, I had AT&T Internet 18 service for several years without problem. In order to be able to work from home, I wanted to upgrade to the Internet 25 which would give me the 5Mb upload speed that I needed. I scheduled an appointment to upgrade.