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AT&T wants 2 Modems / gateways returned that were never at my house

Yesterday 1/23/19 , I got 2 letters from AT&T stating I need to return 2 modems/gateways with serial numbers ,that were never installed ,or even shipped to address, while on phone and chat  with  AT&T ,agent states IGNORE those letters ,because they were generated AUTOMATICALLY , problem with that i

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