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What to do if your Services is Down

Hardware Failure? Have you lost connection and need to know if the modem needs to be replaced? Review the details of the appropriate combination to verify hardware failure. For LED combinations not listed contact AT&T. In addition to troubleshooting LED status, the following list contains e

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U-verse has been offline for six days

I have had Uverse (TV and Internet) for almost six years, mostly I've been happy with the service, it has gone down a number of times (especially in the first two years) however the issue has always been resolved the next business day. My service went down last Saturday, my wife called went through

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Service address changed without my permission - AT&T hacked???

My internet went down at 3am on Jan 4th, 2019. I am away but have lost all access to my home control, cameras, security systems and servers. Today marks 17 days of outage, and no one at AT&T has been able to help. After numerous calls and chats involving many hours on the telephone and keyboard, we

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236

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Cannot receive MMS and texts occasionally do not go through

I have not been able to receive MMS messages for a few days now. Also, SMS texts occasionally to not go through. Rebooted phone, did other common and advanced troubleshooting, to no avail. No changes have been made to my phone, no new apps downloaded. LG V20 running Nougat.

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