My phone was stolen a few weeks ago so i claimed for a replacement device. After a few days after receiving the device, i was able to retrieve my original phone. after going to At&t on 7/8 to have it unblocked and unsuspended, my phone kept being blocked and suspended again. I called customer servic

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

I received a replacement device and returned my old phone(S) as mentioned on the asurion website.My employer uses USPS and has a regular pick up schedule and I know it was picked up.I kept the smartlabel tracking number. It has been more than10 days but the status of package is not updated on tracki

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

I upgraded my phone through my AT&T Next contract to a fantastic iPhone XS. It's great and I love it!I returned my old iPhone 8 plus using the USPS parcel select return service label (smart label) that was provided to me on 10/24. It's been more than 2 weeks since I dropped off my return package at