We've had AT&T U-verse + Direct TV for maybe a little over two weeks now and so far the internet has been randomly dropping and is just unreliable for what seems to be no reason at all. The RG model is a 5268AC with a built in router. Normally there is someone always on the wireless side of things,

Below is one of my 2nd complaints to BBB and 1 internally. Paul ***** has also been trying to resolve the issue while Samuel was out of office. Samuel ***** of Atlanta office called me 12Jan16 to tell me they don't trouble shoot packet loss and closed my issue. I've included a tracert and pinged th

I've been haven’t a malware problem over the past week, and a very knowledgeable volunteer on Apple.com said that it seemed as if the modem/router was infected. I relayed this information to the ConnecTech "tech" and she said that malware can’t do that. I'll leave out the steps we took to diagnose t

For the last several months now, I've been having a problem where every 5-10 minutes, my connection would cut out for a second or two. When I'm using my browser, this manifests as lag spikes and, occasionally, Mibbit (IRC client) disconnecting. When I'm trying to use my Nintendo consoles (3DS/WiiU)?