Applied for Military discount

Hey @Emae, thank you for reaching out to AT&T Community Forums. We would be happy to help you with this! Let's get the information you need.

Documentation must show

• First and last name
• Branch of service (main FANs) Foundation Account Number.
• Current military status

Spouses and surviving spouses must present a paystub less than 90 days old and proof of marriage, such as a marriage certificate.

You must upload a document, and get the approval within 14 days,

You have 14 days to submit proof of eligibility.

You have to submit proof of eligibility when you receive email.

An email with instructions will be sent to you after the transaction is completed.

Note: credit applies within 2-3 bill cycles on the wireless bill.

Hope this information helps!

Reach out to us, if you have any more questions.

Thank you for contacting AT&T Community & Forums,

Scarlett, AT&T Community Specialist.

Hi Scarlett, 

Thanks for responding, but the issue os that I've gone on the website, did the process of choosing military branch, current military status, provided all of the documents you've stated, and yet it's still being rejected. 

I've gone to an AT&T branch, but they're unable to help since it goes through a completely different department. 

I've tried getting in touch with a live agent, but it's nearly impossible. Is there someone I could call from that specific department that I could talk to see what exactly I'm missing? 

Hello @Emae, we're here for you. We completely understand your situation, let’s get the help you need.

Please meet us in a DM and let's get this sorted for you. We have already initiated a DM for you.

We look forward to speaking with you!

Thank you for visiting AT&T Community Forums! 

-Sia, AT&T Community Specialist.

Are you on a qualified plan? 

@formerlyknownas I am! I used to be under my mom's family plan, but I recently had gotten married, and my husband has been wanting to transfer over. We are now under our own plan.