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Husband is a USAF Vietnam Vet and then also decided to servce in later life as a USN Vet and Reserve Member on a ship
I am the wife of a USAF Vietnam Vet, and then later in life my SAME husband decided to serve in USN and then USN Reserve. My same lasst name happens to be the name listed as primary on the account from over 15 years ago before ANY discounts. I sent the DD214 of my husbands' and AT&T will not accept it as it does not have HIS name to match the long-standing years account, even though he has a cellphone on the bill for over 15 years, ending in ..........8. (check it AT&T)
AT&T also doesn't know/recognize that even though your husband is the Vet, the family serves also.
I am offended by AT&T's response, that our account is not considered for the Military FAMILY Discount. It even states FAMILY in the Discount.
What should I do? My congressman is a Marine Vietnam Vet - maybe I should let him know how our family has been treated by a big Corporation, who will not give a Vet a break?
Thank you for any help or responses.
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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28K Messages
1 year ago
https://www.att.com/offers/discount-program/military-discount/
MILITARY & VETERAN: Eligibility:
Available to:
(i) active U.S. military service personnel providing a valid military ID or current paystub
(ii) qualified U.S. military veterans providing either a Department of Defense Form DD214 indicating an honorable discharge, or a valid retired Military ID or current AMVETS membership card
(iii) qualified spouses of active duty or deceased U.S. military service personnel providing a valid Department of Defense sponsorship card.
Must provide proof of eligibility. Available only in select locations/channels. Customers accepting offer certify they are permitted to under applicable law. Eligibility is subject to annual recertifications for Military discount offers. Customers on certain offers may not be eligible. Other restr’s may apply.
ETA: Also from the link…
Veterans, military families, and active duty servicemembers can also sign up for a discount at an AT&T retail store. In all of these cases, you’ll need to provide some proof of eligibility.
Did you ever go into a CORPORATE store?
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
ATT’s military discount is clear on who is eligible. Unless you are active duty, a military spouse does not qualify. The account needs to be in the veteran’s name to get the discount. The simple solution is make him the account owner.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
1 year ago
Yeah my wife is the account owner because she is a army vet. She is also a nurse so either way we have a discount but SHE has to be the primary account holder.
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Gary L
ACE - Expert
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16.5K Messages
1 year ago
https://att.com/tobr will show you how to transfer the account into your husband's name. You only have to do that if you want the discount.
Please thank him for his service.
To offer some responses to some of your comments.
Your Vet husband is being offered a 25% discount. That's clearly a great discount that you seem to want.
That is to indicate that it's not a discount only for the person in the military. They allow you to put nine additional family members on the family plan and also give them the discount. I'm sorry you are offended by this.
I do understand that you want the discount to work for you. But as you clearly see, that's not how the discount is set up.
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