1 Message
Incident # 240101-000170 Fraud Status
On January 1st, my account was unexpectedly canceled. I contacted AT&T and spent approximately 3 hours on the phone. I also completed a fraud form. Since all four lines on my account, including mine, rely on internet connectivity, and I needed it for an upcoming flight that night, I visited the AT&T store in San Francisco.
The store representative recommended opening a new account to restore my internet access. I request reimbursement for the new account because, as we are not involved in any fraudulent activities, I believe AT&T should have contacted me or provided evidence before closing my original account.
I needed my old phone number back, I switched from T-mobile to your company and this is what you do to us?
I've lost of my call and business calls, how would you be responsible with this situation?
Juniper
ACE - Expert
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32.5K Messages
6 months ago
Sounds like the store rep was looking for an easy sale. Providers aren't in the business of creating accounts just to make them free (reimbursed).
Not our company any more than it is yours. This is a public forum of other customers. For official support you will need to call AT&T during their business hours. Only official support can look into why your account was canceled, or possibly refer you to a particular department if there is a special situation to discuss.
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