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J

New Member

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2 Messages

Tuesday, June 8th, 2021 2:47 PM

New Service - Military Discount

I recently started service and the sales manager told me I need to go to att.com/appreciation and upload my DD-214 for eligibility to be verified and the discount applied. I have looked all over the place and can't find a single "upload" button to upload my verification documents so it is applied to my account.

HELP!!! The design of the website is extremely frustrating.

Thank you,

Aaron

Accepted Solution

Former Employee

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32.9K Messages

3 years ago

the website is hit or miss more often miss, take it to a corporate store they can apply it right away retroactively 

Accepted Solution

ACE - Expert

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64.7K Messages

3 years ago

@jac2417 There are only specific documents they will accept online, the dd214 is not one of them. You need to present your documentationat a corporate store.

Official Solution

ACE - Expert

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28K Messages

3 years ago

New Member

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2 Messages

3 years ago

I still am not seeing where I can just upload my documents - I've already signed up for service, so signing up for service again won't help me.

ACE - Expert

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28K Messages

3 years ago

You may have to take your papers into a corporate store.

@sandblaster  Can you offer any insight?

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