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1 Message
Cannot connect to MAX
I have an Unlimited Plan, including Max. Until a few weeks ago, I had no problem connecting to Max through the Max ATT link, but now (on my TV and computer) it says that I don't have access through my plan. My son's iPhone can sometimes connect but sometimes not. What can I do to make a reliable MAX connection?
ATTHelp
Community Support
•
232.9K Messages
5 months ago
Hey Bobfal, we understand that you're having trouble logging into your MAX account. Let's get the help you need.
Here are few troubleshooting steps that you can follow:
If the above mentioned steps were successful we can work on the steps mentioned below:
Hope his information helps, and let us know if you have any further questions.
Thank you for contacting AT&T Community Forums.
Nina, AT&T Community Specialist
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Getgyan
1 Message
5 months ago
Reboot your AT&T modem and WiFi router. Sometimes, a simple restart can resolve the connection issue. Unplug your modem and router from the power source, wait for 10 seconds, and plug them back in. Wait for the lights to stabilize, then try to access Max again.
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