New Member
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6 Messages
HBO Max login issue
I’ve been getting an error on both the Xfinity app and HBO Max that I can’t login because “I’m unable to determine your campus residency” even though I’ve logged on multiple times on the campus’s wifi/vpn. Anybody have any ideas on how to solve this?
ATTHelp
Community Support
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232.9K Messages
1 year ago
Let's get you logged into your HBO Max service, @HarengaWoltrkr!
We recommend you follow the suggestions in the HBO Max Help Center to troubleshoot your login issue. If that doesn't help, please provide us with more details on why this is happening. What service is this tied to? This'll help us determine what's causing the error message.
Raiden, AT&T Community Specialist
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